Thank you for taking the time to share your experience of George Potter House. I'm delighted to hear that our team treated your dad with dignity, and that our reception team were welcoming and informative. It's especially reassuring to know your father's health and appearance improved while with us, and I'm glad you enjoyed the BBQ.I'm sorry for the areas that didn't meet expectations. We now have a new management team in place focused on staff retention and wellbeing. I hope the meeting we've arranged will help to address the points you've mentioned and provide a clear view of our actions and timelines.We've planned a rolling refurbishment of bedrooms and communal areas, with refreshed dcor and furnishings to improve comfort for our residents. I will update you more in details when we meet. Kind regards,