I am very sorry to hear of your concerns following your visit. At Oak Hall, the comfort and wellbeing of our residents are always our top priority, and we value all feedback.We continue to work closely with the resident and their family, who are pleased with the care and progress made since joining us. I hope this, along with the meeting we had, has reassured you. Please be assured we remain committed to providing safe, compassionate, person-centred care at all times.