Dear Sharron,Thank you for your kind words about the compassion and support shown to your mum and family - the team will be so pleased to know their care is appreciated. I'm sorry for the concerns you've raised regarding attention to detail and assure you these have been addressed with the team. Consistency and close attention to residents' individual needs are a priority for me as the new Manager.We're grateful for your feedback, which helps us improve, and thank you again for recognising both the care and commitment of our staff.Kind regards,Marina Maisurjants Home Manager