I am really saddened to read this review and can feel your pain and upset.  Your brother was with us for such a long time and we were all very ford of him and loved to see you in the home too.  I had every intention of attending the funeral but circumstances simply got in the way. I have given serious consideration to your comments and how you feel. My thoughts are that as in any family we need to ensure with very careful planning we are available at a time when needed to share in the sorrow and show our respects and support to all loved ones at these terribly sad times.  I wish to thank you for sharing your thoughts with bus which cant have been easy to do.