Thank you so much for taking the time to share such heartfelt words. It truly means so much to us as a team to know that we were able to provide comfort, support, and reassurance to both your Mam and your family during such a difficult and emotional time.We understand how important it is for families to feel confident that their loved one is cared for with dignity, compassion, and respect, and it is an honour to have been able to make your Mam feel at home and cared for in the way she deserved. Knowing that she felt safe, content, and supported, and that you as a family felt reassured, is the greatest reward for us.Your kind words about the team's kindness, professionalism, and dedication are deeply appreciated and will be shared with all staff. They will be so proud to know the difference they have made.Thank you again for your recommendation-it is a privilege to have supported you and your Mam, and we wish you and your family comfort and peace.