Hello PaulThank you for your feedback. We're very sorry to hear about your parents' experience and the distress caused. We understand your concerns regarding privacy, safety, and communication, and we're reviewing these issues with our team to ensure improvements are made. We sincerely apologise if you felt your concerns were dismissed-this is not the standard we uphold. Cleanliness and dignity are priorities, and your comments will help us address any shortfalls. We truly appreciate your kind words about our nursing and care staff. Your feedback has been shared with the wider team, and we remain committed to providing a safe and respectful environment for all residents.