Thanks for taking the time to leave your review, we're sorry to learn you're unhappy with your experience with Springvale Court Care Home, particularly given how long your mam was with us. We're advised that your mam had a great relationship with the team at the home, and we're sorry to learn you don't feel this way. If there's anything more you'd like share, you can reach us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.