Thank you for bringing this matter to our attention and thank you for your willingness to speak to you when we reached out. We value your feedback and will look at how we can improve. I appreciate the suggestions, and I will take these on board.We are sorry that you/ your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously. I have checked and all top floor residents have working televisions. I have not been made aware of a resident not having a working television, I apologise for this.Thank you for taking the time to leave this review. If you would like to discuss this further, please contact us on customercare@mmcg.co.uk.