Thank you so much for your kind words. We're delighted to hear that you find our team polite, hardworking, and approachable. Listening to and supporting both our residents and their families is at the heart of what we do, and it's wonderful to know this is being felt. We also really appreciate your comments about the home being clean and welcoming - creating a comfortable environment is very important to us. Your feedback means a great deal to the whole team.