Thank you for sharing your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations, though we're pleased to know you've found a placement that better suits your needs.We would like to clarify that throughout your time with us, you had direct access to our Registered Manager, who listened carefully and acted promptly on all concerns raised. We take all feedback seriously and strive to ensure every resident feels heard and supported.Where preferences were expressed regarding specific individuals, we respected your choices and ensured those staff members did not enter your room. However, we were not provided with specific examples to help us address any deeper concerns or support further resolution.We remain committed to delivering compassionate, person-centred care and appreciate the opportunity to reflect and improve. We wish you all the very best in your new home.Warm regards,LindseyOn behalf of Moor Park House