Thank you for taking the time to share your feedback. We’re glad to hear that your mother has settled comfortably into her new room and is enjoying the activities and social time in the lounge. The team at Seacroft Grange are dedicated to providing the best possible care and support to all residents, and we appreciate your recognition of their efforts. <br> <br>We sincerely apologise for the occasions when housekeeping did not meet the standards you and we expect. Recently, essential fire safety works required additional contractors onsite, which unfortunately caused some disruption and delayed our usual housekeeping turnaround times. While we have addressed these issues promptly when brought to our attention, we understand that this should not have impacted your mother’s experience, and we are committed to restoring and maintaining our high standards of cleanliness. While we are pleased to have been able to address these promptly when brought to our attention, we understand that this should not have been an issue in the first place. We are committed to maintaining a consistently high standard of cleanliness and will continue to monitor and improve in this area.<br> <br>Regarding the misplacement of named laundry items, we completely understand how frustrating this can be for both residents and families. We are actively reviewing our laundry procedures to minimise such occurrences and ensure all personal belongings are managed carefully and respectfully.<br> <br>Please be assured we value your feedback as it helps us to improve our service and provide the best possible care for your mother and all the residents. If you have any further concerns or would like to discuss anything in more detail, please do not hesitate to reach out to us directly.<br> <br>Thank you again for your honest and constructive comments.