Thank you so much for your kind and thoughtful feedback. We are truly grateful for your recognition of the compassion, care, and professionalism our team strives to provide every day. It means a great deal to us to know that you feel confident in the care your mother receives, and that you consider our staff both approachable and supportive.We also really appreciate your suggestion about occasionally offering activities in your mother's room. We understand how important it is for all residents to feel included and engaged, especially when group participation may not always be possible. We will certainly take this on board and explore ways we can bring meaningful, room-based activities to enhance her experience further.Thank you once again for your ongoing trust and support. It is a privilege to care for your mother, and we look forward to continuing to support her with dignity, comfort, and kindness.Warm regards, HM