Thank you for your feedback - we're pleased to hear that your overall stay was pleasant.We appreciate you highlighting the smaller details, as these can make a real difference to the overall experience. Breakfast trays should be cleared promptly, and we will ensure staff are reminded of this. We will also review the frequency of changing water jugs and glasses, as well as explore ways to improve the variety on our tea-time menu.As part of our ongoing commitment to quality care, we hold regular in-house huddles where staff share information, raise concerns, and reflect on areas for improvement. Your feedback will be shared during these huddles, and also discussed further in our upcoming team meetings to ensure lessons are learned and standards continue to improve.Thank you again for taking the time to share your experience - it helps us to continue delivering the best possible care.