Thank you so much for your feedback, and I am sorry to read that you were not happy.  I can confirm that I was not in work on the 15th August, however our Clinical Lead was present as a Senior Manager, and our office is based by the front door.  I do take pride in ensuring my visibility throughout Devonshire House within my working hours which are Monday to Friday and so I am so very sorry that I missed you.  Please do call the home so I can understand the other concerns,  I look forward to speaking with you. Take care.