Thank you so much for your thoughtful message. We are truly grateful for your kind words about the care your mum received at Cooper House. It means a great deal to the whole team to know that their compassion and dedication made a difference to both your mum and your family.I will ensure your message is shared with the staff, especially those you mentioned, as they will be touched to know how much their support meant to you. Attending your mum's funeral was a way of showing the respect and bond they had with her, and I know they will be humbled by your appreciation. We remain committed to providing the highest level of care and comfort for all our residents, and feedback like yours reassures the team that their hard work is truly valued.With warm regards