Thank you for taking the time to share your concerns. We are truly sorry to hear about your recent experience at Prince George House and sincerely apologise for any distress this has caused you and your loved one. <br> <br>Regarding the receipt from our chiropodist, we appreciate you bringing this to our attention. We strive to maintain professional standards in all aspects of our service, including clear and appropriate documentation, and we will review this immediately to ensure improvements are made.<br> <br>The health and safety of the residents is our highest priority. We are deeply concerned to learn about the missed infection and the condition of the resident’s toe. We will be conducting a thorough internal review of this matter and reinforcing our staff training to ensure that such oversights do not occur again.<br> <br>We also take your feedback about the food and dietary encouragement very seriously. Our catering team is committed to providing nutritious and enjoyable meals, and we will review the menu and resident support to better meet individual needs.<br> <br>Finally, we regret any instances where the staff may have appeared rude or inattentive. Professional, respectful, and compassionate care is at the heart of what we do. We will address the issues you raised regarding staff conduct and ensure all team members adhere to the highest standards of respect and safety, including promptly managing any hazards such as spillages.<br> <br>We welcome the opportunity to discuss these concerns further and work together to improve our service. Please feel free to contact us directly at complimentsandcomplaints@careuk.com<br> <br>Thank you again for your valuable feedback. Best wishes