Thank you so much for taking the time to share your experience and for your kind words about The Ferns. We are truly sorry to hear about the difficult time your wife had before coming to us, but we are delighted to know that she is now feeling more confident, enjoying conversations, and taking part in activities.It means a great deal to hear your appreciation for our team, especially the staff member you highlighted  we will make sure your feedback is passed on to her and the whole team. We always aim to create a caring and supportive environment where residents feel valued and engaged, so it is very rewarding to know this has made such a positive difference for your wife.Thank you once again for your thoughtful review and for trusting us with her care