Thank you so much for your kind words and for sharing your experience. We're truly grateful that you feel Saffron Gardens is a great place for your mum, and it's lovely to hear that our staff and management have made a positive impression.We're sorry to hear that you've had difficulty getting through by phone. We understand how important it is to stay connected with loved ones, and we're currently looking into ways to improve our phone accessibility. Staffing levels can occasionally impact response times, however I can ensure we always work within safe staffing levels but we're committed to ensuring families can reach us more easily.Your feedback is very much appreciated and helps us continue to improve the service we provide.