Were sorry to hear you were unhappy with your experience. Your mother was placed with us following the wishes of your father and younger sister, who both expressed overwhelming satisfaction with the care provided. Unfortunately, due to ongoing family disputes and continued inappropriate behaviour toward our management and staff, we requested a transfer to another care provider in consultation with the local authority. The wellbeing of our residents and staff is always our priority. We have also involved the police and hold an incident number due to the nature of the concerns. Orchard Manor View remains proud of the care we provide and our teams dedication, and we will always take necessary steps to ensure a safe and respectful environment for all.