Were sorry to hear you were unhappy with your experience. Your mother-in-law was placed with us following the wishes of your father-in-law and sister-in-law, who both expressed overwhelming satisfaction with the care provided. We refute the suggestion that management was defensive; our manager remained professional despite repeated accusatory and confrontational communication. Due to ongoing family disputes and unacceptable behaviour toward staff, we requested a transfer to another provider in consultation with the local authority. The wellbeing of our residents and staff is always our priority. We have also involved the police and hold an incident number. Orchard Manor View remains proud of the care we provide and our teams dedication to a respectful, safe environment for all.