Thank you for your feedback. We're sorry communication broke down as early as January 2025. Your mum was a valued member of our community, and we remained committed to her well-being. We took your concerns seriously and consulted with multidisciplinary teams, even when interventions seemed unnecessary. As her needs changed, we assessed her needs and concluded we could no longer provide the specialist care required. We issued notice in line with our duty of care and regulatory obligations. We understand this was a difficult time and acknowledge your decision to contact regulatory bodies. Despite challenges, our team supported her transition to a new care home, where she settled well. We were happy to assist with the move, especially given your limited availability. We remain committed to compassionate, professional care and appreciate your engagement.