Thank you so much for your thoughtful feedback. We're delighted to hear that you find the home's environment uplifting and that our staff, food, and activities have made such a positive impression. I will certainly pass your kind words on to our chefs and activity team, as they will be pleased to know their efforts are so well appreciated.We also take on board your constructive suggestions. Supporting residents who are less mobile is very important to us, and I will review how we can strengthen our checks to ensure they are engaged and comfortable throughout the day.Regarding your experience at the entrance, I'm sorry for any frustration caused. We do aim to answer the door as quickly as possible but will continue to monitor this.Thank you again for taking the time to share your experience-it helps us to keep improving while knowing what we're getting right