Thank you for taking the time to share your feedback. We're so pleased to hear your kind words about the activity team and care staff. It’s wonderful to know that their warmth, encouragement, and dedication are making a meaningful difference in the lives of the residents.<br> <br>We also truly value your constructive comments regarding the dining experience and television service options. Your expectations around the availability of fresh food following the transition to Care UK are completely understandable, and we’re sorry to hear that this aspect hasn’t yet met those expectations. Please know that your feedback has been shared with our catering and operations teams as we continue working to improve our services.<br> <br>The suggestion regarding offering a specific television provider and making greater use of the cinema room is also appreciated. We are always looking at how we can enhance the resident experience and will take this into consideration in our ongoing planning.<br><br>We’re grateful for your honest input, it helps us continue to grow and improve. If you’d like to discuss your suggestions further, we’d be happy to hear from you directly. Please feel free to get in touch with the home’s management team. Best wishes.