Thank you so much for your heartfelt words and for taking the time to share your experience. It means the world to us to know that your grandmother felt safe, happy, and truly at home during her time with us. We are so proud of our team for the genuine care and compassion they show every day, and your kind words will mean a great deal to them. It was our privilege to care for your grandmother over the past 2.5 years, and we are so glad we could make her last years comfortable and filled with positivity. Your appreciation for the team, especially our Engagement Lead and carers, will be shared with them and celebrated.Thank you once again for your trust and for choosing White Plains-it was truly an honour to be part of your grandmother's life.  With warm regards