Thank you so much for taking the time to share your thoughtful feedback about your mum's recent stay with us at Balmoral. We're so pleased to hear that she enjoyed her time here, and it's especially heartening to know she described us as "a very good care home." That means a great deal to the whole team.We're delighted that the medical care, overnight support, and overall friendliness of our staff provided reassurance to you and your family - these are exactly the areas we prioritise to ensure residents and their loved ones feel safe and supported. We're also thrilled to hear she enjoyed the food and the brasserie atmosphere - our catering team will be so pleased to hear this!Thank you again for your kind words and helpful observations. We are always aiming to improve our service and we hope to welcome your mum back in the future.