Thank you for sharing such a thoughtful and balanced review of your experiences at Cranmer Court. We are delighted to hear that you always receive a warm welcome on your visits, and that you have found the nursing team, our approachable new manager, and the freshly decorated dining areas to be so positive. Your comments about the food and the atmosphere are also greatly appreciated.We recognise your observations around staff changes and the recent challenges with the lifts, and we are grateful for your understanding as we worked to resolve them. Feedback like yours is invaluable in helping us to continue improving, and we will share your kind words with the team, who will be encouraged by your appreciation of their efforts.