Thank you for your thoughtful review and for taking the time to share both your positive experience and your concerns. We're truly heartened to hear that your mother is receiving the care, respect, and attention she deserves at Seacroft Grange. Ensuring the wellbeing of the residents is always our top priority, and it’s encouraging to know the team is meeting that standard.<br> <br>We also want to sincerely acknowledge your feedback regarding the financial aspects of care following the acquisition by Care UK. We understand how important transparency and efficiency are in this area, and we regret any frustration you've experienced. Your concerns have been shared with our senior management and finance teams, and we are actively working on improving communication and processes to better support families like yours.<br> <br>If you would be open to it, we’d appreciate the opportunity to speak with you directly to better understand your experience and ensure your concerns are fully addressed. Please don’t hesitate to contact us. <br> <br>Thank you again for your feedback, it helps us grow and continue to improve our services.