Thank you so much for your kind words and for taking the time to share your experience. We're truly pleased to hear that you've been happy with the care your mum has received over the past two years, and that our team's compassion and dedication have made a positive impact.We understand your concerns regarding the increased care needs on your mum's floor. Please be assured that resident safety and quality of care remain our top priorities. Our staffing levels are monitored daily and are carefully adjusted based on the assessed dependency levels of our residents. We do not staff below the required care needs, and our team allocations are reviewed regularly to ensure they remain aligned with the changing needs of those in our care.We value your feedback and will continue to assess how we can further support both our residents and staff. Thank you again for your ongoing trust and support.