Thank you so much for taking the time to share your feedback. We are delighted to hear that you have been very satisfied with the care your mum has received over the past two years, and it means a great deal to us that you recognise the dedication and hard work of our team.We also appreciate your honest comments regarding staffing presence in the lounge areas. Please be assured that we continually review our staffing levels and deployment to ensure residents are safe, supported, and comfortable at all times.Thank you again for your kind words and for recognising the commitment of our staff-it is truly appreciated. We will pass on your great comments to the rest of the team.