Thank you for taking the time to share such detailed feedback about your experience with Hampden House. Were really pleased to hear that you value our laundry service, activities, rooms, and gardens, and that your family member enjoys a varied menu. Were also very grateful for your constructive comments about areas where we can improve. We take concerns about staffing, personal care, and mealtime arrangements very seriously, and your feedback has been shared with the management team so that we can review practices and make adjustments where needed. Your insights help us to continue improving the care and experience we provide for residents and families. Please dont hesitate to contact me directly if you would like to discuss anything further, were here to listen and work with you.