Dear Catherine,<br>Thank you so much for taking the time to review our home and share your wonderful feedback. We are delighted to hear that your loved one is happy with the care we provide and that our friendly team made a positive impression during visits.<br>It appears there was an accidental selection of 'No ranking' in the care staff rating section on the postal entry, which may have affected the visibility of your kind comments and ranking. If you contact them, they should be able to update this for you. If you need any assistance, please don't hesitate to reach out to our team at service.<br>We truly appreciate your support and are grateful for your thoughtful words. Rest assured, we will pass your kind comments on to our team.<br>Thank you again for your feedback and for trusting us.<br>Warm regards,<br>Rivermere management team