Thank you for your review, which we refute completely, not only is it untrue but it contradicts the very real and loving relationship your mum had with staff while she was here.  You even wrote very positive comments in our comments book on most of your visits.  We have been open for 7 years and this is the first negative review we have had in that time, we have a great reputation in the area and we are very proud of the work our staff do.  The very suggestion that we would change our company name to avoid a complaint is ridiculous, this was in planning for over a year for very different reasons.  I cannot, in good faith, accept your version of events but I do wish you peace and goodwill for the future.