Thank you for taking the time to share your feedback. We're so pleased to hear that your mother has made good progress since arriving and that you've found the rooms comfortable and our team caring and supportive. It's always encouraging to hear such positive comments about the environment and the dedication of our staff.We do, however, take your comments about response times very seriously. We understand how important it is for residents to receive prompt support, and were reviewing our staffing levels and care processes to ensure we're meeting the needs of all residents as effectively as possible.Your feedback is invaluable in helping us identify areas where we can improve, and we really appreciate you bringing this to our attention a