Dear Kevin, we would like to offer our condolences on the sad loss of your Father and reiterate our apologies for the distress experienced during his stay.  We are always disappointed to hear of any negative experience as we strive to look after our residents with the kindest care and pride ourselves on the high standards delivered by the team in Balfarg.  We will undertake a review of our housekeeping services in relation to any possible malodours.  Thank you for taking the time to highlight and afford the team the opportunity to make improvements.