We acknowledge this review and want to express our sincere concern regarding the matters raised. Please be assured that we take all incidents extremely seriously. A thorough internal investigation has been completed, and we can confirm that staff acted in line with company protocols throughout the incident. The safety, dignity, and well-being of our residents remain our highest priorities. All appropriate actions have been taken following this incident. If the reviewer wishes to discuss this matter further, we welcome a direct conversation to provide more clarity and support.