We are sorry that you feel disappointed with aspects of your father's care. End-of-life support is one of the most sensitive responsibilities we hold, and our team works hard to provide dignity, compassion, and professionalism to every resident and their family. It is important to state that the concerns you raised were reviewed by the Care Quality Commission, the Local Authority, and other relevant bodies. None of these agencies found evidence to support the allegations made. Our most recent CQC inspection rated the service as Good, which is an independent confirmation of the quality of care we provide. While we always reflect on feedback to identify opportunities to learn, we cannot agree with the suggestion that the care delivered was lacking in respect or compassion. We remain confident in the professionalism of our staff and in the standards of care provided at our home.