Thank you for taking the time to share your thoughts and observations. We truly appreciate your recognition of the dedication and care our staff provide, especially given the complex and often challenging needs of our residents.Id like to reassure you that we take staffing very seriously and use a robust staffing calculator to ensure we meetand exceedrequired levels. In fact, our staffing ratios are higher than those typically found in similar services. On each unit, we maintain a 1:3 staff-to-resident ratio, supported by two registered nurses and two supernumerary managers on every shift. This structure allows us to respond flexibly and effectively to the diverse and evolving needs of our residents.We understand that more staff can always feel helpful, especially in high-demand environments, but we are confident that our current model enables us to deliver safe, compassionate, and person-centred care. Your recognition of the teams admirable work means a great deal, and I will