Thank you for taking the time to share your feedback. Were so pleased to hear that our frontline care staff made a positive difference with their caring and attentive approach. At the same time, were sorry to learn about your concerns regarding communication, room furnishings, and missing items. Your feedback is very valuable, and well be reviewing these areas with our team to make improvements. Please dont hesitate to give me a call so we can discuss your concerns in more detail and ensure they are addressed. We truly appreciate your input and the opportunity to improve.