Thanks for taking the time to leave your review, it's wonderful to hear your lovely feedback for our nursing care and friendly team at West Oak Care Home. We're sorry you were unhappy with the cleanliness of the en-suite at times, our staff do the upmost to make sure all of our environments are cleaned to a high standard, however, your feedback has been shared with the home.  We've spoken to the home who confirmed they made a  GP referral for the foot issue as soon as it arose and we're sorry if this wasn't communicated clearly to you fully. If there's anything more you'd like share, you can reach us at feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.