Thank you for taking the time to share your experience at Oakland Grange. We're so pleased to hear that you found our team patient, kind, and caring, and that you enjoyed the activities, meals, and garden during your stay. We always aim to provide a warm and supportive environment for all our residents and visitors. We appreciate your feedback regarding the accessibility of the downstairs toilets. While this is the first time the issue has been raised with us, we're grateful you brought it to our attention. Now that we're aware, we've commissioned a project to ensure the second toilet downstairs is made much more accessible to better meet the needs of our residents and visitors. Thank you again for your thoughtful review, and we wish you all the best with your continued recovery.