Thank you so much for your thoughtful and heartfelt words about Nancy's experience with us. We're so pleased to hear that she has felt welcomed and well cared for from the very start. Our team works hard to provide personalised support for each resident, and it's lovely to know that their gentle encouragement and open communication have made a difference.We're delighted that Nancy enjoys her activities, and that our home's warm and safe environment has brought comfort to both her and her family. Your kind words mean so much to our staff - they truly take pride in making everyone feel at home. Best regards Kas and the Team