Thank you for your review. Were sorry for the experience you had with our Werrington Lodge Care home and that you found the staff did not display empathy and compassion during this time. The General Manager has held reflective sessions to ensure that staff truly understand your experience. Guidance and supporting resource for families and loved ones will be displayed in our homes in the near future. We also encourage End of Life and Palliative Care champion roles in our homes wherever possible to further support and enhance the whole teams understanding and awareness of standards we strive for. Barchesters Customer Feedback Team.