Thank you so much for your thoughtful and heartfelt feedback. We're truly delighted to hear that your father is receiving the care, kindness, and attention he deserves from our team. It means a great deal to us that both our care staff and cleaning staff have made a positive difference in his daily life, whether through practical support or simply sharing a friendly conversation.We are especially grateful for your recognition of our Clinical Lead. She takes great pride in going above and beyond to ensure every resident's health and wellbeing are carefully supported, and your words will mean so much to her and the whole team.Caring for individuals living with dementia and additional health needs can be complex, and we are committed to providing compassionate, attentive, and personalised care every day. Thank you again for taking the time to share your experience-it is an encouragement to us all.