Thank you for sharing such heartfelt feedback. We understand how difficult it can be to entrust a loved one into our care, so we are very glad to hear that you and your mum felt reassured on her first day and that you have confidence in the care she receives.We are equally grateful for your kind words about our staff team, who work hard to provide attentive and compassionate support. We acknowledge your concerns regarding staffing pressures and truly value your perspective. Please be assured we continue to do all we can to support our team and maintain the highest standards of care for our residents.