Thank you for sharing your feedback. We're so pleased to hear that your mum is enjoying her time at Townsend Manor, especially the activities and the kind support of our staff team.We're very sorry to learn of the issues you've raised regarding clothing, personal belongings, and communication, as well as the delay with finances. Please be assured that we take these matters seriously and will follow up to resolve them as quickly as possible.Your comments are very important to us, and we truly appreciate your honesty as it helps us to improve the service we provide.