Stephen, thank you so much for your wonderful words. It means the world to our whole team to know that your mother feels cared for, respected, and part of a true family atmosphere here. We take great pride in making sure every resident feels at home, whether that's through their favourite meal, a meaningful activity, or simply a kind conversation.Your kind recognition of our staff, the welcoming environment, and the home truly touches us. We will make sure to share your feedback with the whole team-it will mean so much to them.We feel privileged to be part of your mother's life and are delighted that you and your family feel welcomed as part of our home too. Thank you