Thank you very much for your feedback.We are delighted to hear that you feel the care staff are excellent in the way they look after your mother. Your kind words mean a lot to the team and will be shared with them.We are, however, very sorry to learn about the issues you have experienced regarding the administration, particularly with the handling of payments to the dentist and the delay in communicating the fee increase to your brother. We understand how frustrating and concerning this must have been, and we sincerely apologise for any inconvenience caused.Please be assured that we take these matters seriously. We will review our processes to ensure that payments to external providers are managed promptly and that all communications regarding fee changes are sent out in a timely and transparent manner. If you would like to discuss this further or if there is anything else we can do to support you, please do not hesitate to contact us directly.Thank you again for bringing this