Thank you for taking the time to leave us a review, we value your feedback and assure you that we take this very seriously. The safety, comfort and wellbeing of all residents here at Castleford Lodge is of paramount importance to us. I would like to personally reassure you that I am on hand and happy to discuss your comments with you further, to see if there's anything we can do to alleviate the concerns you have. If you would like to have a conversation with me directly, please contact the team at Castleford Lodge and I will be happy to arrange a call or a face-to-face meeting with you. Best wishes, Janet Bedworth, Regional Operations Manager