Thank you very much for taking the time to share your feedback with us. We are so pleased to hear your kind words about our staff, the cleanliness of your wife's living area, and the activities available. It is lovely to know that you feel your wife is treated with dignity and cared for with respect.We are sorry to hear about the falls your wife has experienced, and we truly appreciate your recognition of how promptly staff and healthcare professionals responded. The safety and well-being of our residents is our highest priority, and we are glad that the additional safety measures, such as the pressure mats, have been reassuring.Your comments are very valuable to us, and we will continue working hard to provide the best care and support possible.