Thank you for sharing your thoughts regarding Chocolate Works. Your kind words regarding our home and staff are graciously appreciated.We are sorry to hear that the mattress in your room did not meet your expectations. Our team strive to ensure that all residents are comfortable and have high quality furnishings in their rooms. I would like to assure you that the Home Manager is always available to discuss any concerns and is happy to address them promptly and effectively.In regard to the food, we pride ourselves in providing a diverse and varied array of meal options for residents who reside in our home. We are sorry to hear you were dissatisfied with the offerings available. Our Chef would have been receptive to any suggestions or alternative meal ideas you may have had during your stay with us, and they always aim to accommodate to all residents' preferences where possible.Once again, thank you for sharing your feedback regarding Chocolate Works. Your input is appreciated.